Responsibilities

• Directly manage the day-to-day activities of field service teams, ensuring adherence to company standards for safety, quality, and performance. 
• Develop and maintain work schedules, assign resources, and oversee travel coordination for field teams. 
• Ensure compliance with EHS, GWO, and local regulatory frameworks for all field operations. 
• Establish and enforce standard operating procedures (SOPs) for service activities, including uptower and onsite repair. 
• Recruit, train, and mentor field service technicians and supervisors. 
• Conduct performance reviews, provide coaching, and establish professional development pathways. 
• Manage staffing levels to balance operational demand with cost efficiency. 
• Drive accountability through clear KPIs, reporting, and continuous improvement initiatives. 
• Serve as the primary point of contact for service-related customer communications. 
• Coordinate pre-job planning, customer updates during execution, and post-job closeout reporting. 
• Address escalations swiftly and professionally to maintain customer trust and confidence. 
• Gather customer feedback and ensure lessons learned are integrated into future operations. 
• Identify and evaluate new opportunities for expansion of service offerings in existing and new markets. 
• Collaborate with commercial and executive leadership to develop service proposals and pricing strategies. 
• Partner with engineering and R&D teams to introduce new repair technologies and service models. 
• Build strategic relationships with OEMs, developers, and operators to expand Gulf Wind’s service footprint. 
• Manage the service P&L, including forecasting, budgeting, and cost control. 
• Track and report on key operational and financial metrics (utilization, margin, downtime, etc.). 
• Ensure projects are executed within budget, schedule, and contractual terms. 
• Drive efficiency initiatives to improve profitability of service operations. 
• Lead the adoption of digital tools for scheduling, field reporting, and asset tracking. 
• Champion process improvement initiatives, leveraging data to optimize resource allocation. 
• Support cross-functional initiatives that align services with the company’s broader growth strategy. 
• Represent Field Services in leadership meetings, ensuring alignment with company goals. 

 Requirements

• Bachelor's degree in engineering, materials science, or a related field. 
• At least 3-5 years of experience in an engineering leadership or manufacturing role or relevant experience in the wind industry. 
• Strong knowledge of wind turbine manufacturing processes, equipment, and field operations. 
• Experience in process optimization, root cause analysis, and continuous improvement. 
• Familiarity with Lean Six Sigma methodologies. 
• Excellent problem-solving skills and ability to work independently and collaboratively with cross-functional teams. 
• Willingness to travel domestic and internationally